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Privacy policy

Preamble

The Office de Tourisme du Lavandou processes personal data (hereinafter “Personal Data”)
about you in the context of your use of this website (hereinafter the “Website”).
As a data controller, we respect the privacy and protect the Personal Data of the users of our
Website.

This policy aims to inform you of the methods of collection, processing and use of your
Personal Data and of your rights in terms of protection of Personal Data with regard to the
provisions applicable in this area, in particular French Law 78-17 of 6 January 1978 relating
to information technology, files and freedoms, known as “Informatique et libertés”
(Information Technology and Freedoms) in its latest version and with the GDPR (General
Data Protection Regulation) in application since 25 May 2018.

Scope of this privacy policy

This Policy sets out the principles and guidelines for the protection of your Personal Data,
which includes Personal Data collected on – or through – the Website.
The Office de Tourisme du Lavandou collects Personal Data (e.g. online, including by e-mail,
or offline); this policy applies regardless of the method of collection or processing.
Personal Data means any information relating to an identified or identifiable natural person. A
person is “identifiable” when he or she can be identified, directly or indirectly, in particular by
reference to an identification number or to one or more elements that are specific to him or
her.
“Non-Personal Data” is information that does not allow a person to be identified.

Data controller

The Data controller of your Personal Data is:
OFFICE DE TOURISME DU LAVANDOU
“LA MAISON DU LAVANDOU” – QUAI GABRIEL PÉRI
BP 4183980 LE LAVANDOU (FRANCE)
TEL. +33(4) 94 00 40 50
Certain technical services such as hosting, for example, are entrusted to our technical service
providers. In accordance with Article 28 of the GDPR, this service provider is bound by a
strict confidentiality clause which prohibits any use of the data entrusted to it that is not
provided for in the service contract and which requires it to implement technical and
organisational measures that meet the requirements of security and personal data protection.

Security and confidentiality of Personal Data

We consider your Personal Data to be confidential.
We endeavour to take reasonable technical measures to prevent any loss or misuse of data you
have provided to us and to prevent disclosure to unauthorised third parties.
However, despite these measures, the Internet remains an open system and we cannot
guarantee that unauthorised third parties will not be able to circumvent the measures in
question or use your Personal Data for illegitimate purposes. Consequently, the Office de
Tourisme du Lavandou shall not be held responsible in case of fraudulent recovery of your
data for any use whatsoever.
The Site may offer links to third party websites that may be of interest to you.
The Office de Tourisme du Lavandou has no control over the content of third party sites or
over the practices of these third parties with regard to the protection of the Personal Data they
may collect. Consequently, the Office de Tourisme du Lavandou declines all responsibility
concerning the processing by these third parties of your Personal Data. It is your
responsibility to inform yourself about the personal data protection policies of these third
parties.

Purposes of data collection

We process your Personal Data in whole or in part for the following purposes

  • to enable you to browse our Website and adapt our content to your terminal to
    improve your browsing experience;
  • to memorise the information you have entered in the forms;
  • to allow you to share our content on social media;
  • to identify your needs and interests and to provide you with the most suitable products
    and/or services;
  • to send newsletters, if you have given your consent by ticking the relevant box;
  • to analyse the audience and the number of visits to the Website;
  • to distribute advertisements adapted to your interests;

The recipients of your Personal Data are our own management teams and our technical
service providers.

Data collected

Personal Data

Personal Data may include the following:

  • Last name;
  • First name;
  • Email address;
  • Postal address;
  • Telephone number;
  • Password;
  • IP address;

And any other Personal Data that may be relevant for the purposes set out below.

Cookies and other trackers

Cookies, or other similar trackers, are files used by a server to interact with the browser.
Cookies are used to send status information when a user visits a site. Examples of status
information include session ID, language, expiry date, response domain, etc. Cookies allow
status information to be retained for the duration of their validity when a browser accesses
different pages of a website or when the browser subsequently returns to the website. Only the
sender of a cookie can read or modify the information contained in it. There are different
types of cookies:

  • session cookies, which disappear as soon as you leave the browser or the site;
  • permanent cookies which remain on your terminal until their lifetime expires
    (maximum 12 months) or until you delete them using your browser’s functions.

You can access your cookie management panel in order to configure the deposit and reading
of cookies.

How to deactivate cookies

Browser settings

The installation of certain cookies is subject to your consent. On your first visit to the
Website, an information banner will be displayed indicating that by continuing to browse the
site, the above-mentioned cookies will be installed on your equipment.
Cookies or trackers enable you to benefit fully from the Website’s functionalities. If your
browser is configured to refuse all cookies or trackers, this may prevent the use of some of
our services, for which the Office de Tourisme du Lavandou cannot be held responsible.

Forms

Newsletter subscription

1 – Partner Newsletters
By authorising this type of newsletter, you authorise the partners of the Office de Tourisme du
Lavandou to send you personalised emails, including commercial offers. You can unsubscribe
at any time, however, your data will be kept for a maximum of 1 year.

2 – Office de Tourisme du Lavandou Newsletters
By authorising this type of newsletter, you authorise the partners of the Office de Tourisme du
Lavandou to send you personalised emails. You can unsubscribe at any time from one of the
emails you receive, however, your data will be kept for a maximum of 1 year.

Contact forms

The data is transmitted by a Website user who wishes to send a comment or a report. The
information collected from this form is sent to the department in charge of managing
comments on the Office de Tourisme du Lavandou Website. Your data will be kept for a
maximum of 1 year.

Your rights

In accordance with the provisions of the Regulations applicable to the protection of personal
data, you have the right to access, rectify and delete data concerning you and the right to
obtain a copy of the personal data we hold in a structured electronic format (portability).
You also have the right to object on legitimate grounds to your personal data being processed,
and the right to object to your data being used for canvassing purposes, in particular for
commercial purposes.

You can exercise your rights by sending your requests by post to the following address:
OFFICE DE TOURISME DU LAVANDOU
“LA MAISON DU LAVANDOU” – QUAI GABRIEL PÉRI
BP 4183980 LE LAVANDOU (FRANCE)

We undertake to respond to these requests within a few days. This period may be extended by
two months, depending on the complexity and number of requests received.
In the event of a dispute over the exercise of your rights, you may lodge a complaint with the
Commission Nationale de l'Informatique et des Libertés.

Data retention

We only keep your Personal Data for a period of time that is necessary and proportionate to
the purpose for which it was collected, i.e. for a maximum of 3 years from the last time you
had an exchange with us at your initiative.
Beyond the above-mentioned periods, your data will be deleted.

Updates to this privacy policy

This privacy policy may be modified or amended at any time.
You are invited to consult it regularly.
For more practical information on how to exercise your rights, we recommend that you
consult the website of the Commission Nationale Informatique et Libertés, and more
particularly the page https://www.cnil.fr/fr/comprendre-vos-droits

Last changed: 06/11/2018